Refund Policy
Transparent and fair refund terms for your reassurance
Introduction
Understanding that plans can change, we at PublicServiceArchive are committed to offering transparent and equitable refund conditions. This policy dictates the circumstances under which refunds for our yacht charter services might be granted.
Before you secure a booking, please ensure to peruse this policy thoroughly. By confirming a charter with PublicServiceArchive, you accept and conform to these terms of refund.
Cancellation and Refund Timeline
72 Hours or More Prior to Charter
Qualified for: Complete refund excluding transaction costs
Processing Duration: 5-7 business days
Transaction Fee: €50 applicable to credit card refunds
Prerequisites: Cancellation must be submitted via email or contact number
Between 24 to 72 Hours Before Charter
Qualified for: Half of the charter cost
Processing Duration: 7-10 business days
Transaction Fee: €25 subtracted from the refund
Prerequisites: A valid reason is necessary; admin fees will be levied
Less than 24 Hours Prior to Charter
Qualified for: Refund not available
Exception: Extreme cases might be taken into account
Alternative: A charter credit might be given at the discretion of the company
Prerequisites: Emergency related documentation necessary for claims
Cancellations Due to Weather
Our Promise for Weather Conditions
Your safety is our highest priority. In case our certified captain deems weather conditions to be unfit for sailing, we provide accommodating options:
- Fully Reimbursed: If change of date is impossible, a full refund is provided
- Reschedule: You may rebook your charter for another available slot without additional costs
- Charter Credit: An issued credit is good for one year starting from your initial charter date
Evaluation of Weather Conditions
The process for assessing weather includes:
- Analysis of wind speed and direction
- Assessment of waves and sea state
- Visibility and forecasted precipitation
- Advisories from the Coast Guard
- Professional judgment on navigational safety by the captain
Decision Timetable: Decisions about weather-related cancellations are made at least 4 hours prior to the charter's scheduled departure.
Refunds Due to Health Emergencies
Exceptional Circumstances
We are empathetic towards unforeseeable health emergencies. Special refunds may be considered for situations such as:
- Sudden medical conditions or injuries needing hospital care
- Loss of an immediate family member
- Unexpected military summons or recalls
- Mandatory appearances for jury duty or legal subpoenas
- Nature's calamities impacting travel
Required Documents
To assess requests for emergency refunds, please provide:
- Medical reports or hospital records
- Official death notification (if applicable)
- Armed forces deployment orders
- Legal summons or jury notifications
- Public advisories or disaster declarations
Processing: Emergency refund claims are expedited within 3-5 business days after we receive the necessary documents.
Cancellations Owing to Operational Issues
Vessel Failures
Should your designated vessel fail mechanically and the problem remains unsolved:
- Alternate Vessel: We will make an effort to provide an equivalent substitution
- Total Reimbursement: If no comparable vessel can be provided
- Proportionate Refund: If the replacement vessel offers different pricing
- Compensation: Additional recompense may be offered for any inconveniences
Unavailable Crew
On the rare occasion that certified crew is unavailable:
- Substitute crew will be arranged when feasible
- Total refund if the charter cannot proceed
- Opportunity to reschedule at no extra charges
Procedures for Refund Handling
Method of Reimbursement
Processed reimbursements are credited back to the original method of payment:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Fees for Processing
Credit Card Transactions
€50 fee for cancellations initiated more than 72 hours in advance
Bank Remittance Fees
€25 fee applicable on all bank transfer reimbursements
International Transactions
Additional costs may be incurred for transactions across borders
Possibility of Issuing Charter Credits
Scenarios for Awarding Credits
In certain cases, charter credits serve as an alternative to direct refunds:
- Delayed cancellations (within 24 hours of charter)
- Cancellations due to extreme weather conditions
- Requests to voluntarily modify dates
- Unforeseen operational disturbances
Terms for Credit
- Validity Period: 12 months from the date of issue
- Transferability: Credits are non-transferable between different parties
- Amount: Equivalent to the entire charter amount (exempt from handling charges)
- Application: Credits can be applied to any available charters
- Expiry: Extensions beyond the 12-month period are not permitted
Compensation for Partially Rendered Services
Interruptions in Service
If your charter experience is abruptly halted or cut short due to factors within our control:
- A refund calculated on the unused portion
- Credit for a future similar-value charter
- Gratuitous services or premium accommodations
Disruptions Attributable to Guests
If a charter is prematurely concluded because of guest misbehavior or safety infringements:
- No reimbursement for unutilized time
- Full payment is nonetheless required
- Possible additional charges may be imposed
Handling Disputes Over Refunds
In case you find yourself at odds with a refund ruling, you are able to:
- Invoke a reassessment by our executive team
- Submit extra evidentiary material or records
- Engage consumer protection bodies for a resolution
- Avail yourself of legal channels in line with governing laws
Guidelines for Requesting Refunds
Initial Step: Get in Touch
Register your intention for a refund by way of:
- Email: [email protected]
- Telephone: +377 93 508888
- Directly at our waterfront office
Next, Provide Necessary Details
Ensure your refund request includes:
- Your confirmation code for the booking
- The scheduled date and timing of the charter
- The rationale behind the cancellation
- Any pertinent paperwork (when necessary)
- Your preferred method of receiving the refund
Final Step: Evaluation and Action
Upon acknowledgement of your appeal within a day, our team will align it with this policy, render a verdict within two days, and if approved, enact reimbursements as per the stated periods.
Significant Notices
- Refund applications must be made formally in writing
- Irrespective of the original currency used, refunds will be conducted in €
- We highly advocate for securing travel insurance
- The particulars of this policy are subject to adjustments, to be announced 30 days beforehand
- Appropriate taxes and regulations will apply to refunds
Contacting Us
Should you have inquiries on refunds or need to begin a refund request:
Refunds Department
PublicServiceArchive Marine Services Ltd.
Marina Point
Monte Carlo 98000
Monaco
Telephone: +377 93 508888
Email: [email protected]
Working Hours: Monday–Friday, from 9:00 AM to 5:00 PM